As a current customer let me tell you that the customer service is often awful, the support is pointless & they can’t even get the basics right. They often stop payments leaving our accounts & have also rejected incoming payments too before!! Surely that is requisite of operating an account?!
Today they rejected a large payment for our business which has meant we haven’t been able to make our necessary payments. Then when we get through to someone on the phone (which you have to pay extra for the privilege) ((which is also a rarity it is answered)) they can’t put you through to a manager & just say you’ll be called back by the end of their working day. They will not say how they are communicating with said manager, or what time that manager even finishes their working say, so we must simply wait for them as that information doesn’t concern us.
I then receive a call from the same agent instead of the manager to tell me there is a limit on the BACS inbound payments. Amazing, I have received larger payments, one even last week… so are you telling me your company has imposed a new limit to my account & not informed me? He replies he can not discuss that with me! In fact, many of the answers to the asked questions they aren’t at liberty to discuss or divulge apparently. Nice guy but not useful in this situation.
We will be opening other accounts elsewhere ASAP & would recommend any business wanting to operate smoothly to look elsewhere. Tide seemed to be the solution to our problems but have ended up being more hassle then they are worth! I had patience in the beginning but have lost confidence now!