So this forum has put me off using Tide a little. I see people with problems unresolved in a month and even small issues such as camera problems, which I have at the moment. The app won’t take a picture, yes I know what a dark background is and yes I’ve taken a photo before.
I tried inline app chat which was delivered but I haven’t had any response in a couple of hours, not even an auto reply saying, “we’re closed now”.
These security checks people speak about are a big concern. It sounds a bit like paypal in that respect - freezing company accounts randomly and causing all sorts of problems and HMRC fines.
I started out looking for an answer to why the app wouldn’t take a picture of my ID. Now I’m reconsidering using your services at all.