I applied my Tide business account on late December last year purposely for my new property investment business in UK. I submitted all the required documents and I was told the account will be put on hold until I further submit a proof of property deal to have this account activated. I was told the chat page will be kept open for a month and the account will be activated when I submit the said documents. Unfortunately, the property deal only came on early March at which I was unable to chat with Tide representative anymore. As I have a property deal with the vendor at this moment, I need the account urgently so that I can transfer money to complete the contract exchange. I will also use this account for any transaction that related to the property business.
Every time I tried to open the Tide App, I was led to the page saying “Verifying your details”, “This will take about 5 minutes” but the truth is this will take “forever”. I sent many emails to help desk and keep telling me they will inform the on-boarding team to help me finish the process but no one approach me.
Would someone attend my problems as this issue put me on hold for a long time already.