App won't open


#1

I have not even started yet and I am ready to give up with Tide!

I registered an account from my phone.
I have received the MasterCard
I attempted to use the use the app to register the card
All I got was the Tide logo and a little wheel spinning forever.
After looking at similar issues in FAQs, I deleted the app and re-downloaded.
App opened perfectly and invited me to sign in to an existing account (or set up a new account)
I chose sign in and it took me through the start of the account set-up anyway.
I worked through this up to the point where it asked me to identify the company which I did
I got an error message saying there was a problem and that I could not set up an account for that company (presumably because I already have)
The error message gave me a choice of Cancel or Contact
I selected Contact and it just went back to the previous screen,

Despite the fact that ‘doing the same thing over again and expecting a different outcome’ is the definition of insanity, I did and I am - Clearly!


#2

Hi Colin, we are sorry to hear this.

I can see that an agent from the Member Support team has contacted you via email.

Please get in contact with our agents and they will be able to assist you in gaining access to your account once again.

I hope this helps.

Thanks,
Nick