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The app message system is dire!.
If the app falls over, or fails in communication to whatever server it needs to get to ALL the messages return as UNREAD !
Therefore the app flags up however many messages need to be RE READ to close them, and also FAILS to close read messages after that on a refresh by closing and reopening the app
Whoever is developing the app needs sacking and a proper coder employed to rectify the problem which has been going on for some time.

  • created

    May '20
  • last reply

    Jun '20
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Hi @Rob-W, thanks for the feedback.

Our backend Team is working on resolving this issue.

Let me know if there is anything else I can help with.

Oh what a surprise … our messages are going missing… WOW honestly you should be ashamed of yourselves …Still one week later no Idea if or WHEN I will get a loan… it is great for you, you still get paid no matter what you do .

8 days later

TOTAL BS honestly you have no idea what your clients are coping with . In your secure job


This is Prepaid bank. A toy bank. BOE will not lend them as ,BOE consider them as a risk!
Move on people. get transferwise boarderless account. its free. way way better than TIDE

closed Jun 5, '20