App not logging in


#1

Cant get into my account today. Fingerprint access has disappeared and when i enter the correct pin it just says loading for ages and nothing happens. Plesse help. Urgently need to transfer money. Veronica


#2

Dear Veronica. We are very sorry to hear you are experiencing such difficulty.
Would you mind sending a message to our support via hello@tide.co, so they can assist you further with this situation.

Stay safe!