App locked


#1

I cannot access my account or asked for help via the app
banking says carrying out additional security checks should be done in less than 2 hours (now second day) and messaged are not responding, oh and the phone is not available
How do I get help ??


#2

I have been locked out for over an hour while at work and trying to use the account, for payments in and out… I really don’t know my security code so called and emailed and the phone number is only for lost or stolen cards, the app is inaccessible at the moment for me as locked out and email is no response. Just had to turn client away and risk paying a bill late… Bit of fast help needed please Tide as great app and service so far except wantint help …


#3

sent an email to hello@tide.co & got a response very quickly, all sorted now, evidently there was a problem with a picture of my passport which was sent as ID
My problem started the same way, did not know security code to make a payment


#4

Hi @AngieAndrewCWP,

I’m sorry to hear you had trouble with this! I know the team has been in touch to further assist you via the in-app chat.

Were you able to reset your security code?

Thanks,
Valentine