App just hangs on intro "smart business account" spash screen

faqs
setupandaccess

#1

Hi team,

I’ve checked other answers and they don’t seem to apply (or at least the fixes they suggest do not work for me).

I’m trying to open an account.

I’ve installed the app on a SG Note 9 (rocking Andoird 10). The app opens and displays a blue background, white circle and the words “Smart Business Banking”. It never gets further than this.

I have cleared the cache, cleared data and uninstalled and reinstalled the app several times but having no joy.


#2

Hello! Thank you for your interest in Tide. Could you please send us a screenshot through hello@tide.co and one of our member support agents will gladly assist you further in resolving the issue. Thank you!