App is failing to load messages


Hi - i recently opened an account and installed the app - I have a message but the app is giving me a ‘failed to load messages’ error when I try to access. How do I fix this please?


Hi @kerrdt

Thanks for reaching out.

Our tech teams are constantly working to make the app as smooth, effective and efficient as possible, and we welcome any feedback about issues you encounter. Please email, with a screenshot of the problem you are seeing and we’ll investigate this for you.

I hope this helps and welcome to Tide Kerry.



I am having the same issue. How can I access my messages?


Hi there @FayW

We’re hoping to see this issue finally sorted out soon.

For now, what I would recommend is to log in to Tide on Web on your computer.

You can do this by going to More -> ‘Log in on my computer’ in the app.

I hope this helps!