App doesn't recognise my company name to set-up account - can't proceed? any suggestions?


Or should I just take my business elsewhere?


i cant open a new account, as promised by yourselves i have no app on my phone


Hi @Highfield, I’m sorry to hear that you’ve encountered issues with our sign-up process. I can see that you’ve been in touch with our Member Support team, has this now been resolved? Please let us know via the app if you need any support, we’d be happy to help.

@Chipmonk1, thank you for reaching out. If you’re having troubles setting up an account, our on-boarding team would be happy to help. Please reach out to with your business name. Please note that if you have had an account registered with Tide previously, you will need to use a different email address to set up your new Tide account.

Thank you, Ali