App cannot run on this device


Hi Tide Team,

I’ve recently opened an account with you and had the MasterCard sent to my home address.

I went to go on to the account and had a error message to say that the APP cannot run on this device because of security issues.

I thought it was because of an NHS email account on had on the device so deleted the account and associated security policies and I am still having the same problem with your APP.

So I deleted your APP and reinstalled it. When I entered by email address it took me through the account approval process and process I have gone through twice already.

So, I am in a pickle. Please can you either answer here or call me on either 0117 965 7776 or 07914 926279.

Thanks again,

Kelvin Blake


Hi @blakek4kelvin,

I can see that our On-Boarding team have spoken to you in regards to this.

If you have any questions or queries, please reach out to our team either via our in-app chat or email your full name and business name to



Hi Nick,

Unfortunately they responded using the APP which now does not work.

I will email to try and resolve it.