API - An unknown error occurred while processing your request


#1

Hi!

Trying to authenticate via the API and getting “an unknown error occurred while processing your request”

We successfully obtained the Authorisation Grant, then the Token, but when we try to authenticate with the Token we get that errror.

It isn’t covered in the Error section of the doc - https://tideapi.github.io/docs/#oauth-2

Is there a status page anywhere for the API - wondering if it’s got an issue or it’s something else?

Can anyone help please?


#2

Hi @robertsone, thank you for getting in touch. I’m sorry to hear you’re having issues- I’ve created a ticket for you with our production team so we can get to the bottom of this :slight_smile:. In the meantime, if you wouldn’t mind reaching out via the in-app chat and briefly explaining the issue. Our team may need to ask a few more questions to enable us to help you.
Thanks, Ali