Android Passport scanner not working


#1

I have been trying to scan my passport all day and the app is not working, I have tried emailing hello@tide.co but not heard anything back. Please, could someone help me?

Thanks

Andrew


#2

Hi Andrew, thanks for reaching out. This is an issue we are aware of and our developers are working hard to get this fixed as soon as possible.
We are very sorry for any inconvenience caused and can reach out to you by email when this is resolved. Please contact our sign up team at on-boarding@tide.co with your full name and business name and our team will be in touch with an update, and will provide any support you need.
Thanks, Ali