One of my regular payees - so, a company to whom I pay monthly - changed its banking details. (Not an unheard of situation.) I subsequently discovered that it is not possible to amend a recipient’s details. I was advised by Tide to delete the existing recipient and create a new entry. However, it’s not even possible to do this, and I received an message stating: ‘the same name was used for a previously deleted recipient. Please choose another name.’.
The worry here is that (1) your advice was incorrect, and (2) this just seems really ‘clunky’. Your adviser also told me that the Tide’s ‘payment feature’ is still in its early stages’. Really? You launched in June 2016? And you’re a bank!
(Oh, by the way, this entire process could potentially be made even easier if you were to introduce standing orders.)
I’m boring myself with my moaning, but Tide advertised itself to me, not the other way round. And, the thing is, I’m not getting a ‘simple banking experience’, nor am I saving time. The pain of moving bank is well documented, so you’ve no doubt got my business for a while now, but these days I no longer recommend you to those (daft enough to) who seek my advice.