Again: For security reasons the Tide app is unable to run on this device


#1

I have that problem on two stock Android phones for a couple of days now.

Originally I thought this is a temporary problem, but it turns out it’s not.

What can I do?


#2

Hi Torsten,

Have you tried force quitting the app?

If not then try deleting and re-installing the app?

If you do have further issues, get in contact with our Member Support team.

You can send them an email to hello@tide.co but please make sure it has your full name and company name.


#3

Hi!

Deleting and re-installing the app did the trick.

Many thanks so far.

The only problem now is that after I logged in, the app wants to start the whole application process over again from scratch.

We had been well beyond this point, which relates to Account opening stuck / No email replies anymore.

So maybe you could be so kind and have an agent contact us via email about the status of our application.

Regards,
Torsten