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Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.

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katiedykes
Jun '20

The login screen is asking for my passcode, but then sitting on the loading screen. I need to access my account to get funds but I can’t get in, please help!

  • created

    Jun '20

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    Jun '20
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Obi_at_Tide
Jun '20

Hi, Katie.

Thank you for reaching out about this. This seems like an unusual issue, could I ask you to simply force-close the app, restart your device and try again? If the issue persists, let me know, but I’d like to try this without needing to go through account recovery or reinstalling the app.

Regards,
Obi