Please confirm the address for service of court proceedings. I am half way through my online court application. You have frozen my account and are offering no information about how you intend resolving this issue. Emails and messaging have been ignored and I don’t feel inclined to wait for you to sort yourselves out.
Here are the FCA guidelines. Not only have you failed to refund an amount taken from my account in error but I am also unable to access my own money because you have frozen the account.