Additional Security checks New device


#1

Hi logged into my account on another device and it has taken me to another page saying that you are doing additional checks. It has now been over 12 hours and no one has replied to me. Why are you doing additional checks if my account has been open for nearly a year now?.


#2

Hello @Jnoble,

Thank you for reaching out to us about this.

The additional checks we take are a part of our account recovery process which is a security measure protecting your account.

Could you please confirm your company name so we can locate the case and follow up with priority?

We are looking forward to hearing from you.

Regards,
Borislav