Additional Checks Pending


I tried to activate my card and needed to reset my security code. After a few glitches in the app (it wouldn’t progress beyond submitting my selfie) I was able to create a new code however the app is now stuck on the additional checks page and the chat option is not working. Can someone please help, I need to make a payment ASAP.


Thanks for letting us know about this @cake

I can see that the team have been able to address your recovery request and your access to the app should be restored.

If you do need any further assistance, please don’t hesitate to let me know.



Thank you, the issue has been taken care of


Glad to hear it!