Acount blocked


#1

I tried to activate my new card. Forgot my secure number so went through the process. Got a verification code that didn’t work and then could not access the message service. Tried on line with email that does not work as it doesn’t show you the full email address. Frustrated is not the word I would use now.


#2

Hi @Tabbyman59,

Have you spoken to our Member Support team about this?

If not I would recommend speaking to them about this, they will be able assist you further.

Please in get in contact with them either via the app or email them your full name, company name and the query to hello@tide.co.

Thanks
Nick