Accounting software not working


#1

I have recently set up a new account with the main reason to integrate with Xero for my accountant. I have clicked on the accounting software option, an follow the steps but it always fails? I have added a pic to show the results. any ideas?


#2

Hi @lukeclough,

Sorry to hear you’ve been having trouble with this.

Could you please reach out to our Member Support team through the in-app chat? They’ll be able to look into it and further assist you with it.

Thanks,
Valentine


#3

unfortunately I have raised this subject in 3 different requests yet no one has given me any help. they have just directed me back to the instructions even after I’ve posted photos of each set I’m taking and then a photo of the final failing to connect.


#4

Sorry to hear this @lukeclough.

I know the team is in touch to further assist you with this. Rest assured that they’re on it!

Please don’t hesitate to get back to them if you have any other issues.

Thanks,
Valentine


closed #5

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