Welcome to the community
IMPORTANT: Tide Community is closing - we’re building something better!
Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.
5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more
I know the team has been in touch to assist you with this on Saturday morning and that this is now all resolved.
I am sorry for any inconvenience this may have caused for you or your business.
Tide conducts checks on inbound and outbound payments to protect our members as well as the integrity of our payments network. You can find more details about our security here: https://www.tide.co/safety-security/ 2.
Thanks again for your patience,
Many thanks. In fairness Tide came back well within their stated timescale. I appreciate security checks are sometimes needed - it’s just rather unsettling, particularly when reading some of the threads. I don’t know those individual circumstance and, on reflection, have no problem with how this has been handled.