Account Set Up


#1

Good morning,

I’m trying to set up an account, I’ve downloaded the app, shared proof of ID and now I just get a message saying ‘failed to load messages’ when I log in.

I’m aware additional checks may be needed but no one has reached out to request these?

Please can you help.

Thanks,

Liv


#2

The same has happened for me and it seems very hard to get an answer from anywhere… can you let me know if you managed to fix the issue.


#3

Unfortunately I’m still waiting for a response 4 days later…


#4

Good afternoon @omartin and @Handsvicci,

I hope you both are well.

I do apologise for the delay with your applications.

I have personally escalated your applications to our On-Boarding team and they will be in contact with you shortly. If you have any questions or queries, please message our team via the in-app chat or email your full name and business name to hello@tide.co and an agent will be happy to help.

Apologies once again and thank you for your patience.

Nick


#5

Thanks Nick!


#6

Good afternoon,

I opened the account two days ago. Was in contact with Garry who asked me additional copies of ID-card and drivers license. They promised to send me a mail what was done yesterday. I did not receive anything and messaging in the app is not working anymore. Can anyone please give me a status update instead of ducking away ?


#7

I am having all of the above problems - signed up for an account through the app - provided ID now get this screen and has been this way for days now

Please help - I have also emailed the hello@tide.co email address

Has anyone had an resolutions to this? Not very impressed so far- meant to be an easy only smart way to open a business bank account??


#8

I finally got a response over email and then the set up was very easy.


#9

Thanks - now in email correspondence so lets hope it gets resolved


#10

@omartin @Proprep

Thanks so much for the positive update. Should you need any further assistance, please don’t hesitate to reach out - we’re just a message away!

Best wishes for the year ahead,

David