Account Recovery Problem


I recently got a new phone and it’s created a world of problems. I’ve been without access to my account for 4 days now thanks to Tides awful service. Can anyone help or advise?

I have had to re-authenticate my ID, which is understandable when adding a new device.

I have been stuck on the ‘we’re just checking your ID, we’ll be about 2 hours’ screen for 4 days now.

I have tried to contact their service via the messenger portal, but i still have no reply.

This is causing me extreme amounts of wasted time and starting to cause distress.

does anyone have any ideas that could help me get this sorted quickly?


Hi there @neilwhippey

Thank you again for letting us know about this issue - I’m glad that we were able to sort this out for you.

If you need any kind of further assistance, don’t hesitate to let me know here, I’d be happy to help.



Thanks for your help Obi