Welcome to the community

IMPORTANT: Tide Community is closing - we’re building something better!

Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.

5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more

My account has been temporarily paused. I was told that I would receive an info with detailed explanation & solution but I have not yet received it. The answers are generic and not at all helpful. There is also no number to call?
This is extremely bad customer service. How can I get in contact with a customer service representative that can ACTUALLY assist?

Thanks

  • created

    Nov '20
  • last reply

    Nov '20
  • 1

    reply

  • 63

    views

  • 2

    users

Hello @awal,

Thank you for contacting us about this.

We have located the case and can see that you are currently in touch with our relevant team. They will provide you with an update regarding the matter as soon as possible. We have flagged the case with them so they can prioritize it.

Please let us know if you have any further questions.

Regards,
Borislav