Account Paused - And No Clear Reason or Time Frame Provided


#1

My account has been temporarily paused. I was told that I would receive an info with detailed explanation & solution but I have not yet received it. The answers are generic and not at all helpful. There is also no number to call?
This is extremely bad customer service. How can I get in contact with a customer service representative that can ACTUALLY assist?

Thanks


#2

Hello @awal,

Thank you for contacting us about this.

We have located the case and can see that you are currently in touch with our relevant team. They will provide you with an update regarding the matter as soon as possible. We have flagged the case with them so they can prioritize it.

Please let us know if you have any further questions.

Regards,
Borislav