Account on temporary hold


#1

Was told my account is going to be on hold as someone disputed a transaction. The customer and I have worked things out and it has been longer than 5 working days. No response from Tide and in-app chat is unaccessible…


#2

Thank you for reaching out about this @rodss

I’ve just alerted the team about this matter so they can review everything and reach out to you as soon as possible with an update.

Thank you again for your patience!

Regards,
Obi


#3

I still haven’t received any update. It has been longer than a week…