Welcome to the community
IMPORTANT: Tide Community is closing - we’re building something better!
Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.
5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more
We can see that several of our dedicated teams are currently looking into the case.
They have reached out to you in the relevant thread and will be keeping you updated.
Please do let us know if you should require any further assistance, we will be happy to help!
Hi there @Horses
I’m sorry to hear that the process has taken so long, we typically try to keep these pauses brief.
I’ve chased this up with the team, but I cannot guarantee when their checks will be complete so they can give you a direct update. As soon as they can, however, they’ll reach out immediately.