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My account has been paused for a week now. I was told i needed to contact a member of support team through the app. I have sent countless numbers of messages asking for help as i need to make payments and receive payments. I am incredibly frustrated at the lack of support i have been shown. Can i have help asap please.

  • created

    Jun '20
  • last reply

    Jun '20
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Hi @Amy-Marie,

I’m really sorry for the delay you have experienced. Since we got accredited for Bounce Back Loans we have been receiving very high volume of messages. The team is working 24/7 to get back to all of you as quickly as they can.

Could you please confirm your company name so I can ask the team to look into this?


Hi I have been trying to contact since over a week regarding non paid direct debit, payments failed last week using card and now my account is paused and I cant pay salaries. Also have payments outstanding since over a week. Can someone contact asap.

My Company is Substrate Autonomous Ltd, same problems although I would definitely like a call back to my registered phone asap.

Hi both,

@Amy-Marie I know the team has been in touch yesterday and they’ll be back in touch as soon as they have an update.

@stevenwilson_be I’m sorry to hear you are having problems. I have asked the team to look into this and they will get back to you as soon as they can.

Thanks for your patience,