Account Frozen - No access for over 2 months


My account was frozen and I made contact on Feb 19th for which the response was sorry we missed your request it went into a different messaging system. (No idea what that actually means). You requested I resend my request via which I did. I now have not received any further responses and have mailed hello a few times since but zero response. I am now getting quite annoyed at the complete lack of response and my cash is still frozen.


Hey there, Jon.

Apologies for the delay in getting back to you on this. I’ve just checked in with the teams on this so we can sort out the issue. We’ll update you as soon as we can.



Well another two weeks and nothing. I do not understand why you cannot allow me to access my money.


This is very worrying since is almost been 3 weeks since my account was frozen and I’ve heard nothing