Account doesnt exist, code isn't sending


#1

Tide is saying my read access account no longer exists and code for admin account wont send. Can’t access my account at all!


#2

Hi @Adam2,

Thank you for reaching out. I’m sorry to hear that you are having issues with your read-only access. I recommend you to contact the account holder as only the account holder can manage the read-only access to the account. And if any further assistance is required, please advise the account holder to contact our Member Support team in-app and they’ll be happy to assist.

Best regards,
Zoe