Account creation problem


#1

Hello, I have been trying to set up my account via the app, however each time I get to the text retrieval code page, I enter the retrieval code, hit next, and then I am taken to a blank chat page that does not allow me to send messages as it says error contacting server. I have ran updates for my iPhone iOS, have deleted and reinstalled the tide app multiple times and each time I have the same issue. I have no way of going forward… please help as I need the account set up ASAP


#2

Hi @ChrisJH, thanks for reaching out to the community team!

Our tech teams are constantly working to make the app as smooth, effective and efficient as possible, and we welcome any feedback about issues you encounter. Please message in-app, or email hello@tide.co, with a screenshot of the problem you are seeing and we will investigate this for you.

Thanks,
Nick