I have been trying to get in touch with tide customer service for the last 3 months, my account was closed down with my money in the account. 3 months ago i got a repsonse from tide to send my other account sort code and account number which i did instantly but i have had no response or the money hasnt come in. I have emailed customer service support many times but failed to get a response.
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Thank you for bringing this to our attention - I won’t be able to assist you here directly I’m afraid, but I have had a look into your communication with us.
We have been in touch several times over email, but I don’t believe that we’ve gotten a response back as of yet, so I’ll ask the team to chase this up with you once again.
Thank you for letting me know @Michealscully1
Could I ask you to let me know which email you’ve been sending your responses to us from?
If you can send this to me in a private message if you prefer, I’d be happy to help connect you with the team if there’ve been any issues in this regard.
Thank you for following up on this @Michealscully1
If you’re still having trouble connecting with the team, could you let me know what email you’d prefer that we contact you on? The team have been in touch on the one associated with your account, but if you’re not receiving our messages there, we want to make sure that we can reach you otherwise.
Ive contacted them on [email protected] and ive been getting replies from them but no money. Ive privately messaged you but no response. Your only replying to me on these public pages but not resolving my issues. Youve literally robbed me of my money and its been 5 months you still havnt gave it back to me. Worst ever bank ive banked with. What are you guys doing . Ive sent an email to [email protected] to call me and sent my contact number.
Thank you for following up on this with me, @Michealscully1
I’m sorry to hear that you’ve encountered such difficulties in this situation. I’ll be sending you a private message with some more details so that we can assist you more directly.
Obi this is becoming beyond a joke now. I have sent you the bank statement this morning and plenty of time before i dont kno why you guys keep asking me for bank statement. Anyways i have sent it again to the email you just sent me. Can you confirm with me if you recieved it and if you havnt i will just publish it on here now because i dont kno why you guys keep denying that i havnt sent it. Please let me kno if you recieved it.
Thanks for chasing up on this @Michealscully1
I’ve also responded to your private message here, I believe this would be the most straightforward way for us to sort this out. Just get back to me here when you’re able with what we’ve requested and I’ll forward it to the team right away.