So i tried to pay out our salaries over the weekend and found that the account was blocked for some reason from a message in the app.
As such i got in contact but had to wait till the week to get a response which i only received on tuesday.
I havent been told why there is a freeze on my account but ive been requested a large amount of information which i have provided and probably more than is required as i need to get my account open again so i can pay the salaries and pay suppliers.
However i still have not had a response as to what the status of this is. I got a generic statement saying an update will be in a working day yesterday but for this sort of serious matter i would believe it should be a bit more of a regular than that especially when the information requested has been provided in such a timely manner.
I joined Tide as i did not want to deal with a poor service from a high street bank. But here i am in the dark as to why my account is blocked and how long it will take to resolve. Seeing as i need to pay suppliers and pay salaries etc this puts my business in danger but also myself as i will not be able to pay my own bills or rent.
Ive been told that i should continue to correspond over email and i have but still no responses so where do i get a response on the status of my account. If it is not resolved within the next day or 2 then i will be in serious cash flow problems but it seems that the risk team are not in any hurry to resolve this situation.
This is a real cloud over my experience with Tide as it has been so good up until now but this is a massive cloud over my experience and looking at some of the posts on the forum about similar situations i am extremely worried and distressed about the time this will take to be resolved.