Accessing your account on another phone


Hey @webity!

Have you deleted and re-installed the app after restoring your device? If you are restoring the apps linked to your previous device, you will just need to delete and re-install the Tide app.

You cannot enter your passcode to regain access on a 'restored’ version of the app.

If you’re still having trouble could you please email so our Member Support team can look in to this for you? :slight_smile:


I’ve been trying to get access to my account on a new phone for the last 24 hours without any joy - can’t get the account reactivation process to start, I just keep getting invited to open a new account. I don’t want a new account, I want access to my existing one. 6 emails to and only one reply, and that just contained a link to this article. Abysmal customer service and processes that don’t work - this is literally unusable as a business account.


Hi @locked_out,

I can see you were speaking to our team last week. Sorry that you didn’t hear back from us.

I have just emailed you on the email address associated with your account. It will also be the email address that we sent your ‘welcome to tide’ email to :slight_smile:

If you don’t receive an email from me, can you please let me know, we’ll have to take you through an account verification process in order to share a forgotten email address.