To access your account on a phone other than the one used to set up your account, or if you re-install the app after deleting it, you will need to complete the account recovery process to gain access to your Tide account.
If you are restoring the apps linked to your previous device, you will just need to delete and re-install the Tide app. You cannot simply enter your passcode into a 'restored’ version of the app.
To begin the account recovery process, open the app and tap Login at the bottom left of the Landing page.
Enter the email address registered to your Tide account, then tap the arrow icon to continue.
Enter your registered phone number, if you can’t receive text messages from your registered phone number, you can enter another number to verify your identity and regain access to your account.
You will then be asked to take a picture of your passport or driving licence for security purposes. To do this, place your form of identification on a level surface with good lighting and tap on the camera icon.
Take a selfie by tapping the camera button. Your selfie will be used by the Tide team to verify your identity. Once you have completed this, tap Next.
You will then be asked to enter a new security code. Once entered you will see the below screen, confirming your information has been submitted.
Once you have received the SMS, return to the Tide app, where you will be instructed to enter your account retrieval code. Please note the codes are case sensitive. Tap Submit.
After successfully entering your account retrieval code you will be taken directly to your accounts page in the Tide app and you can continue to use your account as usual.
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