Access problems



I have been through app reactivation this morning, but my access is subjct to ‘additional checks’. I require immediate access to my account, and your customer support feature ‘start a conversation’ is not functional.

With no other obvious channels of customer support I find I must resort to this forum. Please contact me without delay.

Best Regards,



Good afternoon @chris.hooper,

Thanks for reaching out and apologies for the delayed response.

Our tech teams are constantly working to make the app as smooth, effective and efficient as possible, and we welcome any feedback about issues you encounter. I can see that an agent from the Member Support has messaged you in regards to this query. If you have any further questions, email the team on, which includes a screenshot of the problem you are seeing and we will investigate this for you.