Welcome to the community

IMPORTANT: Tide Community is closing - we’re building something better!

Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.

5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more

3d secure isn’t working. I’m trying to make a payment online but am not being sent the sms to confirm, so I cannot proceed.

I contacted support, who took 15 hours to reply, and then up to half an hour between replies in order to check my phone was working (obviously I’d checked this in the first 12 hours), and then tell me they that they’ve passed it on to the ‘payment provider’ to sort out, but they can’t give me any sort of time frame (not hours or days).

  • created

    Oct '20
  • last reply

    Oct '20
  • 1

    reply

  • 80

    views

  • 2

    users

Hello @jimchi,

Thank you for bringing this to our attention.

We can see that Andy from our support team is handling the case, he will be working with you until the case is resolved.

Let us know if anything else comes up!

Regards,
Borislav