So Tide splurt all the nonsense about wanting to support SMEs through this difficult time … and they have failed to supply me with the most simplest of requests i.e. confirmation I’ve not applied or received a BBL with Tide. How difficult would it be … well I keep asking and no one is telling me why they can’t supply the information.
By the time I get the information (if I ever do - as I’m becoming increasingly concerned they won’t provide this now) - another day will have passed before I know whether or not the new lender of the BBL will supply me the funds.
Is this right? Am I overreacting to the incompetence of this company? Am I so stressed out because I’ve been waiting since May to secure the BBL, that I’m being harsh on Tide?
Why did Tide - reassure us that if we need this info they would supply it, no problem, and any issue like this would be treated as a priority. Is waiting 24hrs, and still unsure when I’ll get it, a priority in their eyes?
I gave them until 12 o’clock today to supply this information or I would be taking this up with the FCA, BBB, WatchDog, Rishi Sunak, my MP, TrustPilot & my solicitor. The time has passed and I am a man of my word.
I’m disgusted with Tide, and this level of incompetence. They should be ashamed of themselves. Considering the debacle of the BBL they should be bending over backwards to support those they couldn’t help - instead, they’re like Trump, a dangerous hindrance.