I sent an email to ask a few questions about opening my account and it’s suitability but it now two days and NO Reply not even an acknowledgement.
Now it might be the account really is effective and fast but when even getting a simple email takes two days I am not bursting with confidence at running my business like this.
Surely basic stuff like online chat before you sign up, and an auto reply for email are not difficult to implicate I would love to take the plunge with latest tech and hate banks with passion so convince me guys you really are on the ball.
As another point your website looks horrible on my widescreen monitor looks awful hard to read and amateurish the mobile app is fine but come on if you want to look like a reliable institution it needs to be on the money (pun intended).
Hope you don’t mind the Feedback really like to support innovation and British business but please please don’t let me down.