Tide FAQs

Answers to your questions. And if something’s missing, just start a new topic or go to the “I need help” category.


Help us shape Tide! We love feedback and want to hear which features you would like to see us bring out.

Tide Preview

Tide Preview is our beta testing programme. Join it to test and shape new features before their broader release. You can request to be added to Tide Preview through in-app Help chat or here on the Tide community.


We like to keep you in the loop with any news and important information. Read it first here!

COVID19 Assistance

Latest news, updates and help for small businesses during the Coronavirus outbreak.

I Need Help

Having trouble? The best way to contact us is through the in-app chat, or by checking our Support page.